Shipping
All orders are shipped within the United States. We do not currently offer international shipping, but it is coming in the future.
Please allow 3–5 business days for your order to be produced, quality checked, and prepared for shipment. Shipping is not charged at storefront checkout — a flat shipping fee is included as a line item on your final print invoice. Once your order ships, you will receive a tracking number via email.
Turnaround time varies by print complexity and current queue. You will receive an estimated fulfillment timeline with your quote.
Returns & Refunds
All products are made to order. We do not accept returns or exchanges for buyer's remorse, change of mind, or ordering errors.
Minimum Order Total
All print jobs have a minimum invoice total of $15.00 before shipping. Quotes are free — there is no upfront charge to submit files or receive a price estimate.
Damaged in Transit
If your order arrives damaged in transit, contact us within 7 days of delivery with photos of the damage and packaging at hello@madworx3dprints.com. We will reprint and reship your order at no charge. Damage claims submitted after 7 days will not be honored.
Defective Prints
If your order has a manufacturing defect, contact us within 7 days of delivery at hello@madworx3dprints.com with photos and your order details. Qualifying defects include warping or delamination, layer adhesion failure, or a print that did not match the approved slicer preview. Dimensional tolerances on customer-designed parts are not considered defects.
Lost Packages
If your order has not arrived and is not showing movement on tracking, contact us within 14 days of the estimated delivery date and we will work with the carrier to resolve the issue.
Cancellations
Final print invoices may be cancelled within 2 hours of payment before printing begins. After that, cancellations are not accepted as production will already be underway.
Questions?
Reach out at hello@madworx3dprints.com and we'll get back to you within 1–2 business days.