Refund policy
Return & Refund Policy
All Sales Final All products at MADWORX 3D Prints are made to order. Because each item is printed specifically for you, we do not accept returns or exchanges for buyer's remorse, change of mind, or ordering errors.
Damaged in Transit If your order arrives damaged in transit, contact us within 7 days of delivery with photos of the damage and packaging. We will reprint and reship your order at no charge. Damage claims submitted after 7 days will not be honored.
Defective Prints We stand behind our print quality. If your item has a legitimate manufacturing defect, contact us within 7 days of delivery with photos. Qualifying defects include:
- Warping or delamination affecting structural integrity
- Print separated mid-layer or failed to bond between layers
- Print did not match the approved slicer preview
The following are normal characteristics of FDM 3D printing and are not considered defects:
- Visible layer lines
- Minor surface texture variation
- Slight seam marks
- Color variation between production batches
- Dimensional tolerances on threaded parts, press-fits, or other precision features — we print to the geometry of your submitted files and cannot guarantee fit or function of customer-designed parts
Custom Quote Orders Quotes are free — there is no upfront charge to submit files or receive a price estimate. All print jobs have a minimum invoice total of $15.00 before shipping. If your submitted file is found to be unprintable or we are unable to fulfill the job for any reason, you will be notified at no charge.
Cancellations Final print invoices may be cancelled within 2 hours of payment before printing begins. After that, cancellations are not accepted as production will already be underway.
Lost Packages Lost packages must be reported within 14 days of the estimated delivery date. Contact us at hello@madworx3dprints.com and we will work with the carrier to resolve the issue.
For all other refund or cancellation inquiries, contact us at hello@madworx3dprints.com.